Please take the time to read through this information carefully.

Please note that by booking an appointment with the London Bonesetter are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.

You can make an appointment with the London Bonesetter in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 1 hour to 2 hours. 

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 2 days prior to your appointment.

If this is your first appointment with us, you will need to fill in a Medical History Form during your first appointment. Please complete this because we will not be able to treat you until you have.

Cancellation Policy: 48 hours. We require a minimum of 48 hours notice to cancel an appointment. Failure to attend an appointment with less than 48 hours notice of cancellation will incur the charge for 50% of the cost of the treatment. This is because we may not be able to fill your appointment slot and still need to cover our costs. 

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

All client information and clinical records will be safeguarded by the London Bonesetter and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian. 

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires. 

Each practitioner working for the London Bonesetter will have access to these records only for the duration of their contract with JS Wellness, and solely for the purpose of providing you with the most appropriate treatment. 

For more information, please review our Privacy Notice.

All practitioners at the London Bonesetter are qualified and hold professional and public indemnity insurance, for the services that they provide. 

Due to the nature of massage and the need for close contact, all the London Bonesetter practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene. 

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in the London Bonesetter contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements. 

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact the London Bonesetter via email at jsdeeptissuemassage@gmail.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply. 

London Bonesetter , including the practitioners, will not be held responsible for the loss or damage of personal items during the therapist’s time in your property. 

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the Medical History Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout

the treatment. 

London Bonesetter holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or

total ban from JS Wellness, and may also result in criminal proceedings.

London Bonesetter provides bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at the London Bonesetter will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner. 

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep the London Bonesetter up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for. 

All practitioners at the London Bonesetter may refuse to treat any client or part of their body with just and reasonable cause. London Bonesetter reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

London Bonesetter

66 Kingswood Court

London

SE13 6TD

londonbonesetter@gmail.com

Please take the time to read through this information carefully. 

London Bonesetter respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at https://www.londonbonesetter.co.uk and us, website owners. Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.

When you book an appointment we collect personal details such as your name, email and telephone. This information is used to identify you and contact you about the appointments and services you have booked.

To provide a safe and effective massage treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as

possible. 

Whilst you use the website we also receive information about your computer such as your IP address, operating system and browser details. This information helps us provide a better website experience for you. 

When you buy a gift voucher we collect personal details such as your name, email, recipient’s name and possibly a postal address. This information is used to identify you and provide the service you have requested.

When you provide us with your personal information in the course booking an appointment, completing your client intake form, making a payment or contacting us about our services, you are giving your consent to us collecting that information and using it for that specific reason.

We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.

How do I withdraw my consent?

For the purpose of legal protection we are required to hold the personal information you have given to us in the course of provide you with massage services and the notes about those treatments for a minimum of seven years.

Seven years after your last treatment we will permanently delete all your personal information that we hold. If you withdraw your consent during the seven year retention period, we will archive your data until the seven year period expires. 

Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if required to do so by law.

Should you wish to withdraw your consent at any time please email londonbonesetter@gmail.com with your request.

How can I access, update or amend my personal information?

You have the right to review the personal information we store about you and your massage sessions at any time. These will be sent by email, in a Microsoft Word document attachment. 

You also have the right to request we update or amend your data if it is incorrect. 

To action any of these rights at any time please email londonbonesetter@gmail.com  with your request.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

If you choose to pay for your massage with a debit or credit card your information will be passed to our payment processors - either PayPal or Stripe for online card payments (for purchasing our gift vouchers) or SumUp for card payments in person.

We never store your credit card details, it is always processed by third-parties. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).

Stripe offer a service whereby you can pay for your gift voucher quickly using credit or debit card details previously stored with them. We can't see your stored card details or information.

Stripe and SumUp all adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

When you click links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If this business is acquired or merged with another business, your information may be transferred to the new owners so that they may continue to provide you with the massage services you have requested.

To request your information is updated, amended or deleted, or if you have any questions about how your information is collected, stored and used, please email londonbonesetter@gmail.com. 

If, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

This information is collected by JS Wellness in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), Articles 6.1(b), 9.2(h) and 9.3.

London Bonesetter

66 Kingswood Court

London

SE13 6TD

londonbonesetter@gmail.com